DO YOU SHIP EVERYWHERE IN THE WORLD?
Yes we do ship internationally!!!
Free shipping in orders over 75€ (Europe) and over 90€ (International)
If your order contains a mini size print, a polaroid or a sticker
Europe: Standard 3,50€ - Tracked & Insured 6,50€
International: Standard 3,50€ - Tracked & Insured 6,50€
If your order contains a small size print or a medium size print
Europe: Standard 5,50€ - Tracked & Insured 8,50€
International: Standard 6,50€ - Tracked & Insured 8,50€
If your order contains an extra size print
Europe: Standard 8,50€ - Tracked & Insured 12,50€
International: Standard 12,50€ - Tracked & Insured 15,50€
PROCESSING & DELIVERING TIME
Please allow 3-15 business days for prepare and ship your order, and some extra time for sales seasons, holidays and so on. I try to fulfill all my orders at least once a week, but I run this shop alone so delays might happen. Thank you so much for the patience!
Consider that the estimated delivery time can vary depending on how fast your local post office work so these times are only approximations. In case the estimated delivery time has passed and you didn’t get your package, please contact me at firstname.lastname@example.org
HOW ARE ORDERS PACKAGED
Polaroids, stickers and mini, small, medium prints are placed into a protective plastic sleeve with a laminated, compact cardboard to ensure the envelope doesn't bend.
Big and Extra size prints are placed into a protective plastic sleeve and rolled up in a cylindrical shipping tube.
DO YOU OFFER TRACKING?
Yes, you can choose the tracking number shipping option at checkout.
- Standard Not Trackable Shipping option, as the name says, does not provide a tracking number.
- Tracked & Insured Shipping option offers a tracking number which will be provided via email when your order is fulfilled. This last option is also certified, so you will have to sign to receive the package, in order to provide all the security to the shipment.
CHANGING YOUR DELIVERY ADDRESS
If you’ve noticed there’s an error in your address and I haven’t shipped your order yet, please reach me out at email@example.com with your name, order number and correct address.
In the other hand, if the package has been already fulfilled, unfortunately I can no longer change its destination.
MY PACKAGE IS MARKED AS DELIVERED (BUT IT DID NOT!)
If this happens to you, you should try and ask your local post office, as your postal carrier may have left your package with a neighbor or may be attempting to deliver it again. Most of times the package is waiting for you at your local post office.
If you have contacted your postal services and they are unable to help you locate your package, you totally have to contact me by sending an email to firstname.lastname@example.org.
I CAN’T TRACK MY PACKAGE WITH THE USPS WEBSITE TRACKER
If you live in the US, your package will be delivered with USPS. Sometimes, for some odd reason, USPS changes the tracking number provided from other countries. If this is your case, and want to know the new tracking number, you will have to contact your local USPS post service or directly contact me for any updates.
PACKAGES REPORTED AS LOST
If the package is reported lost, we will claim it to the courier and Tati MoonS will return the costumer the total amount of the package, and in some specific cases, we will ship the items again.
Note that this option is only available for shipping options that include a tracking number - basic no tracking number shipping option has no tracking number, so in case the package get lost since we can’t tell where it is, Tati MoonS has no responsibilities and there will not be any refund.
CUSTOM AND DUTY CHARGES
If you are ordering products to be delivered outside of the European Union, even it’s not the usual, they may be subject to taxes, fees, levies or other charges due to local laws or customs rules.
Unfortunately we have no control over these charges and cannot offer assistance on these processes. We recommend that you check the import charges applicable in any non-EU country before ordering products to be delivered there.
NOT CLAIMED PACKAGES
If ever any package(s) is not claimed and is shipped back to me;
- The customer will be refunded the total amount of their order minus the shipping fees.
- In case the costumer wants me to send the package again, we will have to shoulder additional shipping costs to reship the item(s)